Privacy Policy

1. Introduction

Welcome to BookVan.lk ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at info@bookvan.lk.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us.

• Personal Information: We collect names, phone numbers, email addresses, and other similar information necessary for booking a van.
• Booking Details: We collect pickup locations, destinations, travel dates, flight numbers, and times to facilitate your van rental service.
• Automatically Collected Information: We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information.

3. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below:

• To fulfil and manage your bookings: We use your information to fulfil and manage your rental bookings, payments, and communications made through the Website.
• To improve our services: We may use your information to analyze usage trends and improve the user experience on our Website.
• To send administrative information: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.

4. Cookies and Web Beacons

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in this section.

We use Google AdSense to serve ads on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our site and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Google Ads Settings.

5. Third-Party Services and Analytics

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment Processors: We use third-party payment processors to process payments securely. We do not store your credit card information.
• Analytics: We use tools like Google Analytics to track and analyze website traffic and user behavior.
• Advertising: We use Google Ads and Facebook Pixel for marketing purposes and to deliver relevant advertisements to you.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. Contact Us

If you have questions, comments, or requests about this policy or your privacy rights, you may email us at info@bookvan.lk or contact us by post to: